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Refunds & Returns


We guarantee that all contact lenses are shipped free of any manufacturer defects and are packaged and sealed in the manufacturer's original sterile vials and box. Please be aware that cosmetic contact lens that have been opened cannot be returned due to health and safety regulations.

As such, we advise that buyers research the product and consult with their Eye Care Specialist prior to purchasing. To ensure the longevity of the product, please adhere to care instructions included with each parcel. 

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. We will not be held liable for lenses damaged by incorrect lens care.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@onelens.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@onelens.com.au and send your item to: PO Box 73, Brunswick South Melbourne Victoria AU 3055

Shipping

To return your product, you should mail your product to: PO Box 73, Brunswick South Melbourne Victoria AU 3055

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 


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